Refund policy

Return & Refund Policy

Last Updated: 03/14/2025

Thank you for shopping with Plaiwoo. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.

Returns

  • You have 30 days from the date of delivery to return an item.
  • To be eligible for a return, your item must be:
    • Unused, uninstalled, and in the same condition that you received it.
    • In its original packaging with all accessories, manuals, and parts included.
    • Free from damage, stains, or signs of wear and tear.
  • Some items may be non-returnable, including:
    • Custom-made or special-order products.
    • Clearance or final sale items.
    • Opened or used materials such as adhesives, paints, or sealants.

Return Process

  1. Request a Return

    • Contact us at support@plaiwoo.com with your order number and reason for the return.
    • We will review your request and provide a Return Authorization (RA) number and instructions.

  2. Ship the Item Back

    • You are responsible for return shipping costs unless the item is defective or we made an error.
    • We recommend using a trackable shipping service or purchasing shipping insurance.

  3. Inspection & Approval

    • Once we receive your return, we will inspect it within 30 business days.
    • If approved, a refund will be processed to your original payment method.

Refunds

  • Approved refunds will be processed within 15 business days of return approval.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees are non-refundable, unless the return is due to our error.
  • If you receive a refund, it may take additional time for your bank or credit card provider to process the transaction.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, contact us at support@plaiwoo.com within 15 days of receiving your order.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery with:
    • Order number
    • Photos of the item and packaging
    • A brief description of the issue
  • We will arrange for a replacement or refund at no cost to you.

Late or Missing Refunds

  • If you haven’t received a refund yet:
    • Check your bank account.
    • Contact your credit card company (it may take some time before the refund is officially posted).
    • If you’ve done all this and still haven’t received your refund, contact us at support@plaiwoo.com.

Contact Us

If you have any questions about our Return & Refund Policy, contact us at:
Email: support@plaiwoo.com
Phone: +1 833-777-9826